Explore Beyond Limits:
Premium Backpacks for Modern Life
Premium Backpacks for Modern Life
Perfect Balance of Compactness, Expandability, and Innovative Design
Все товары
Engineered for the City: Smart, Stylish, and Versatile
PLEATPACK is your ultimate companion for every urban adventure. Packed with over 20 innovative features, our backpacks are designed to bring a new level of efficiency to your professional and personal life. With a sleek design that doesn't sacrifice space, experience organization that complements your on-the-go lifestyle
Our Essence
Born in 2018 in Ukraine, PLEATPACK stands at the forefront of innovative carrying solutions. We combine style, functionality, and sustainability in backpacks that support both daily life and adventurous pursuits.
Join us as we pave the way for a smarter, sleeker, and more mindful journey through life.
Join us as we pave the way for a smarter, sleeker, and more mindful journey through life.
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Connect with our Teams: Customer Service: hello@pleatpack.com, Sales Inquiry: partnership@pleatpack.com
Terms of Use
Returns and Exchanges
Proudly offering a 2-year warranty on all products.
Delivering innovation to over 192 countries around the globe.
Terms of Use
Returns and Exchanges
Proudly offering a 2-year warranty on all products.
Delivering innovation to over 192 countries around the globe.
Returns and Exchanges
We've got you covered with our 30-day return/ exchange policy.
If for any reason, you do not like our products, you have up to 30 days from the date of delivery to return them back to us and we'll refund your money after we receive the products back in our warehouse.
All items must be returned in the original condition and in the original packaging. PleatPack's gift cards are not returnable or refundable, nor are any promotional or final (clearance) sale items.
At this time, we do not offer free returns or exchanges. You are responsible for shipping the item back at your own expense.
Personalized backpacks are non-refundable. We put your name on them, and so they become forever yours.
How to process a Return or Exchange?
Please submit a request to hello@pleatpack.com from the email address you placed the order. Please include your order number and product specifications for the item to be returned/ exchanged.
Our support team will email you the RMA reference number along with the instructions on how and where to ship your return. The RMA reference number will be valid for 30 days. If the return is not received within 30 days, the return/ exchange will not be honored.
What happens if I received a defective item?
If you are reporting a defective item, please attach photographs of the defects in the product to help us take a timely action for your request. We process all such exchanges at no extra cost to you.
How long does a refund or exchange take to process?
We take up to 3 business days to respond to you. Once the item is returned to our Returns Center, please allow 10-14 business days for your refund to be processed by your bank.
What about customs fees on replacement items for international shipments?
The customs fee on the replacement item may or may not apply depending on the import rules of the respective country. PleatPack Design will not be liable for any such customs charges. If you refuse to take delivery of the product(s), as a result of import taxes, customs duties, and fees, PleatPack reserves the right to charge you for the return cost of the product(s). This amount will be deducted from your refund once the item is received at our warehouse.
If for any reason, you do not like our products, you have up to 30 days from the date of delivery to return them back to us and we'll refund your money after we receive the products back in our warehouse.
All items must be returned in the original condition and in the original packaging. PleatPack's gift cards are not returnable or refundable, nor are any promotional or final (clearance) sale items.
At this time, we do not offer free returns or exchanges. You are responsible for shipping the item back at your own expense.
Personalized backpacks are non-refundable. We put your name on them, and so they become forever yours.
How to process a Return or Exchange?
Please submit a request to hello@pleatpack.com from the email address you placed the order. Please include your order number and product specifications for the item to be returned/ exchanged.
Our support team will email you the RMA reference number along with the instructions on how and where to ship your return. The RMA reference number will be valid for 30 days. If the return is not received within 30 days, the return/ exchange will not be honored.
What happens if I received a defective item?
If you are reporting a defective item, please attach photographs of the defects in the product to help us take a timely action for your request. We process all such exchanges at no extra cost to you.
How long does a refund or exchange take to process?
We take up to 3 business days to respond to you. Once the item is returned to our Returns Center, please allow 10-14 business days for your refund to be processed by your bank.
What about customs fees on replacement items for international shipments?
The customs fee on the replacement item may or may not apply depending on the import rules of the respective country. PleatPack Design will not be liable for any such customs charges. If you refuse to take delivery of the product(s), as a result of import taxes, customs duties, and fees, PleatPack reserves the right to charge you for the return cost of the product(s). This amount will be deducted from your refund once the item is received at our warehouse.