Backer's
Personalized PleatPacks
The backpacks listed below are available and ready to ship.
@gerosan
@mr_bbash
@Whereiskaset
Adel
Adomas
AIM Voyage
AK
akshaye
Alan Chan
Alex (black color)
Alex (gray color)
Alexander
androworks
Anuj Bothra
ARTEMKA
Arti_X
AsheBo
ax
B. Scott
BNM
Bo Sanchez
Botsvein
caiofbpa
Capt Khan
caveman
Cerclique
Chardon
Cm LUI
Dave Ruan
David
Decca-Winding
DetErFedt
dimitri
Doychi
EdgarMai
EL
Eric Weiss
Freigeist
FX
G-York
G. T. Connor
Gary
Gaspar
GASTAUD
Guldager
H.H.W
hirobays
HOAN LAM
HIROKI SATO
HongKonger
horny
Husnain Ali
icctamz
ifozinho
Jack Sauvage
JCHACOLISTER
Jezza
JMG
Jonkl
KANON.M
Kay Dollt
KC
KELLY
kichoon
kiss_lee_zin
KOHJI M.
La Reina
Lan1888
Luis Rojas
Luke JV
M.Tsuda
Marcel
MarcusJ
Max Hauser
Mike Seudder
MIKKELSEN
Montigaud
MUHAMAD FH
Neo
NLFulton
Ole
Paivarinta
Pascal
PATE
Pheana.Y
Pivx
Rexen
Roland
RS
S/K
Sam Chang
SEFRANEK
Shane #69
Shiso
Shosho
Steffen Lindner
Stephan M.
T. Seri
Takahashi
Thiti
Todd's Pack
TOKI
Tomi
Tommy
Tony
Touchy
vTag
Weirich
Yap Ah Poh
Yaro
YK
ZachYoung
If your personalized backpack is not on the list, it is either not produced or not fully completed. Write to us in private messages on Kickstarter, we will check and get back to you.
LET'S STAY IN TOUCH
Get updates on sales specials and more
INFO
CUSTOMER SUPPORT
hello@pleatpack.com
PAYMENT OPTIONS
PLEATPACK DESIGN
partnership@pleatpack.com
SHIPPING AND DELIVERY
Usually, all orders placed before 1:30 pm (GMT), we ship the same day. Orders placed on Saturday after 10 am GMT will be shipped on Monday. Sunday is a day off.

PleatPack can be delivered to 162 countries of the world. All products are sent directly from the warehouse of our sewing production from Ukraine.

Immediately after dispatch you will receive a tracking number so you can track it every step of the way.

Depending on where you are in the world, delivery from Ukraine may take some time. Estimated delivery times:

- to most European countries: 8-12 days;
- to the USA, Canada, Finland, Spain, Switzerland, Sweden: 10-14 days;
- to Japan, Russia, Hong Kong: 15-17 days;
- to Australia, Denmark, Greece, Luxembourg, Portugal, Singapore: 16-18 days;
- to Brazil, India, Indonesia, Ireland, Malaysia, New Zealand: 24 days.

COVID-19:

Please note that due to quarantine restrictions around the world, all transport companies are now delivering packages with a delay. If you buy a backpack for a specific date, please contact us before placing an order.

Buyer is responsible for any import charges, if any.
PLEATPACK SPECS
PLEATPACK DIMENSIONS
45.5 cm x 34 cm x 11 cm (expands up to 23 cm)
OR
17.7" x 12.6" x 3.95 (xpands up to 9.05")

CAPACITY
7L min, 25L max

COMPARTMENT CAPACITY:
Laptop Compartment: 7L
Personal Items Compartment: 18 L.

MAX LAPTOP CARRY
40cm x 25 cm x 2.5cm (15" x 9.84" x 1 ")
Holds 15/16" Macbook Pro

MAX TABLET CARRY
31 cm x 25 cm x 1 cm (11.81" x 9.44" x 0.39")
Perfectly Holds 12.9" iPad ProPLEATPACK WEIGHT
1.5 kg (3.3lb)

MAIN FABRIC: 100% Polyester.
FABRIC DETAILS: 600-denier with Waterproof PVC coating.
PVC - the inner layer of fabric provides absolute water resistance, chemical resistance, protection from high temperatures.

ZIPPERS:
Japanese "WORLD-CLASS PERFORMANCE" YKK Internal & Main zippers.

PLASTIC HARDWARE:
Woojin Plastic (Winners of the World Best Quality Product Award).
Returns and Exchanges
We've got you covered with our 30-day return/ exchange policy.
If for any reason, you do not like our products, you have up to 30 days from the date of delivery to return them back to us and we'll refund your money after we receive the products back in our warehouse.

All items must be returned in the original condition and in the original packaging. PleatPack's gift cards are not returnable or refundable, nor are any promotional or final (clearance) sale items.

At this time, we do not offer free returns or exchanges. You are responsible for shipping the item back at your own expense.

How to process a Return or Exchange?
Please submit a request to hello@pleatpack.com from the email address you placed the order. Please include your order number and product specifications for the item to be returned/ exchanged.

Our support team will email you the RMA reference number along with the instructions on how and where to ship your return. The RMA reference number will be valid for 30 days. If the return is not received within 30 days, the return/ exchange will not be honored.

What happens if I received a defective item?
If you are reporting a defective item, please attach photographs of the defects in the product to help us take a timely action for your request. We process all such exchanges at no extra cost to you.

How long does a refund or exchange take to process?
We take up to 3 business days to respond to you. Once the item is returned to our Returns Center, please allow 10-14 business days for your refund to be processed by your bank.

What about customs fees on replacement items for international shipments?
The customs fee on the replacement item may or may not apply depending on the import rules of the respective country. PleatPack Design will not be liable for any such customs charges. If you refuse to take delivery of the product(s), as a result of import taxes, customs duties, and fees, PleatPack reserves the right to charge you for the return cost of the product(s). This amount will be deducted from your refund once the item is received at our warehouse.